Refund Policy

Last updated: 9 October 2026

1. Which purchases this policy covers

This policy covers digital items, such as premium tile sets, that you buy on our website mahjonggame.hk. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for these orders and handles refunds.

Purchases made inside our iOS or Android apps are processed by Apple or Google. Request refunds for those through Apple or Google Play. Their refund rules apply.

2. 14-day refund

If you are not happy with a purchase, you can request a full refund within 14 days of the purchase date, for any reason.

3. How to request a refund

• Go to paddle.net, look up your order with the email address you used at checkout, and request a refund there.
• You can also reply to the receipt email Paddle sent you.
• Or contact us at contact@mahjonggame.hk and we will pass your request to Paddle.

4. What happens next

Paddle refunds the full amount to your original payment method. How long the money takes to arrive depends on your bank or payment provider. Once the refund is processed, the refunded item is removed from your account on all your devices.

Paddle may decline a request where there is evidence of fraud or abuse of the refund process.

5. Your statutory rights

This policy is in addition to, and does not limit, any rights you have under the consumer protection laws of your country.

6. Contact

Benjamin Schubert (Hong Kong Mahjong)
📧 contact@mahjonggame.hk

See also our Terms of Use and Privacy Policy.